Scotwork
Negotiating Essentials
Our Essentials eLearning modules instil the basic concepts of negotiation in an easy-to-use, step-by-step online format. Perfect as a PRIMER for less experienced negotiators or as a REFRESHER for people who have completed our V.A.N.S. or A.N.S. courses and as a REFERENCE resource in future negotiations.
Our Essentials eLearning modules instil the basic concepts of negotiation in an easy-to-use, step-by-step online format. Perfect as a PRIMER for less experienced negotiators or as a REFRESHER for people who have completed our V.A.N.S. or A.N.S. courses and as a REFERENCE resource in future negotiations.
Who is it for?
From sales and service staff to retail assistants and customer care specialists; and those who support the senior negotiators. Scotwork Negotiating Essentials eLearning is ideal for anyone whose role involves negotiating with customers, suppliers or co-workers. No previous negotiation experience is necessary.
This self-guided learning tool allows your people direct remote access to Scotwork’s expertise, and can also be used as a teaching platform for managers and trainers.
“With Essentials I was able to give all my receptionists and customer-facing staff the skills they needed to manage customer issues in the most professional way.”
Hotel Manager
What does Essentials eLearning teach?
Essentials eLearning’s 10 self-contained modules are the easy and fun way to get to grips with negotiation and grasp its process, principles and techniques. Your people will learn how to apply new negotiating skills across their personal and working lives, confidently support their leader-negotiators and use the modules as an invaluable reference bible.
The modules cover:
How does your
business compare?
Do your negotiation skills size up to the industry benchmark? Find out with the Scotwork Negotiation Skills Capability Survey.
Do your negotiation skills size up to the industry benchmark? Find out with the Scotwork Negotiation Skills Capability Survey.
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